FAQ
FAQ
THE SYSTEM DOESN’T FIND MY ADDRESS. WHAT DO I DO?
The areas of delivery service of Pizza Hut are limited. Factors such as distance are critical to its delimitation. This is however a dynamic process and Pizza Hut is constantly under evaluation of areas to cover with its service. If, when you enter your address the answer is "Address not recognized":
a) Give more information in other fields, including the first 4 digits of the postal code or even make sure that are eliminated accents, tildes and points.
b) Keeping up the problem, we suggest the completion of the data in the "CONTACT US". It is essential that in the sending of this data you send the full address with the Postal code.
c) We may not even cover the desired area, if so, we can only thank you for your preference and suggest that you can continue to prefer us using the Take Away service.
a) Give more information in other fields, including the first 4 digits of the postal code or even make sure that are eliminated accents, tildes and points.
b) Keeping up the problem, we suggest the completion of the data in the "CONTACT US". It is essential that in the sending of this data you send the full address with the Postal code.
c) We may not even cover the desired area, if so, we can only thank you for your preference and suggest that you can continue to prefer us using the Take Away service.
WHAT TIME CAN I PLACE MY ORDER?
Every day from11:30 am to 1:00 am.
(Schedule may vary by store. All deliveries are subject to a service charge of €1 per order, regardless of schedule)
(Schedule may vary by store. All deliveries are subject to a service charge of €1 per order, regardless of schedule)
I TRICKED MYSELF INTO ORDERING. What SHOULD I DO?
Immediately, contact our customer service on 222 444 222 and request the amendment of the order.
WHY IS THERE OFFERS IN THE BROCHURE THAT ARE NOT IN THE INTERNET AND VICE VERSA?
Because they are different channels and and some channels may have different offers from other channels (call center). We seek to suit our offer to the type of users of the internet channel, we reserve the right to develop and put available products / menus that are most suitable to the interests of both Pizza Hut and our customers.
I LIKE "TROPICAL" WITHOUT PINEAPPLE BUT WITH PEPERONNI ... WHAT DO I DO?
Pizza Hut provides a functionality to do it. In the tab PIZZAS, choose MAKE YOUR PIZZA option and automatically opens a window to choose the base, the size and add the ingredients you want from our range of available ingredients. If your favorite pizza is the Tropical without Pineapple but with Peperonni, you have to choose the ingredients Ham, Mushrooms and Peperonni and add to cart.
"HISTORY", What is it?
The History is a feature that allows you to retrieve the last 3 orders made by the internet channel. At a distance of one click you can order the same Stuffed Crust Supreme pizza, with 4 slices of Supreme Garlic Bread and Drink that everyone liked. In case of promotions we do not suggest the use of history page due to the rotation of the existing promotions.
HOW DO I TAKE ADVANTAGE OF PROMOTIONS ON THE INTERNET?
Just register or login in the site of Pizza Hut, select the Deals tab, and all products / articles are available on this page. Since thin and crispy mass Pizzas to specific menus, drinks and desserts.
I INTEND TO CHANGE MY EMAIL REGISTRATION, IT'S POSSIBLE?
Such situation is not possible, so it is suggested to create a new account with the new email and acess to "CONTACT US" requesting the remove of the previous email from database.
ANDOTHER ISSUES CONCERNING PRODUCTS / SERVICES FROM PIZZA HUT?
"CONTACT US", is an exclusive service for the Pizza Hut delivery service website and its operation. For information on order status use 222 444 222. In the event of other questions related to Pizza Hut in general please send an email to [email protected] for appropriate forwarding.
I placed the order BUT I didn't receive the CONFIRMATION EMAIL! WHAT DO I DO?
It is not a recurring situation but may happen. If you do not receive confirmation email in your inbox, we ask you to check the spam and junk box. If you are not in any of the places mentioned above, you should contact our customer service on 222 444 222 and assess whether the order has actually been sent to the store.
WHICHARE THE PAYMENT METHODS AVAILABLE?
The Online service of Pizza Hut offers two payment methods to their customers:
1. Cash (distributors provide maximum change of 35€)
2. ATM - Portable Terminals (Check availability at the time of order confirmation)
3. Credit Card (Visa and Mastercard) - You have to report all requested data. If the information about the transaction given by the payment platform is refusing the payment, the order will be canceled and the customer will be informed of this. The requested data is not stored and the payment is processed by Rede Unicre..
1. Cash (distributors provide maximum change of 35€)
2. ATM - Portable Terminals (Check availability at the time of order confirmation)
3. Credit Card (Visa and Mastercard) - You have to report all requested data. If the information about the transaction given by the payment platform is refusing the payment, the order will be canceled and the customer will be informed of this. The requested data is not stored and the payment is processed by Rede Unicre..
DIFFERENT OPERATION TIMES, WHAT IS IT?
The delivery segment normally is working at week days from 12:00 to 15:00 and from 18:00 to 23:00, and Saturdays, Sundays and holidays from 12:00 to 23:00. There is however stores that have a smaller schedule, reason why appears the phrase "At this time it’s not possible to fulfill your request because the Pizza Hut that covers your area is closed."
WHAT IS "CONTACT US”?
This feature consists in an email sent to the help desk service of Pizza Hut, which will analyze the questions and answer or even contact so that they can answer all your questions regarding the Pizza Hut site and its functioning. Before you fill in all the requested data, read frequently asked questions, because the answer to your doubts can be clarified there.