FAQ

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  • FAQ
    • THE SYSTEM DOESN’T FIND MY ADDRESS. WHAT DO I DO?
      The areas of delivery service of Pizza Hut are limited. Factors such as distance are critical to its delimitation. This is however a dynamic process and Pizza Hut is constantly under evaluation of areas to cover with its service. If, when you enter your address  the answer is "Address not recognized":
      a) Give more information in other fields, including the first 4 digits of the postal code or even make sure that are eliminated accents, tildes and points.
      b) Keeping up the problem, we suggest the completion of the data in the "CONTACT US". It is essential that in the sending of this data you send the full address with the Postal code.
      c) We may not even cover the desired area, if so, we can only thank you for your preference and suggest that you can continue to prefer us using the Take Away service.

    • WHERE CAN I SEE THE ACTUAL BROCHURE, WITH MENU AND PROMOTIONS RULING?
      Access to www.pizzahut.pt and in the Promotions / Delivery tab you can view or download the brochure ruling. It is also available in the Pizza Hut Facebook page in the "Home Delivery" tab.
    • WHEN CAN I MAKE MY ORDER?
      Week Days:
      Take Away from 12:00:00 to 14:45:00 (until 15:00 through the 222 444 222) and 18:00:00 to 22:45:00 (until 23:00 by 222 444 222). Delivery from 12:00:00 to 14:45:00 (until 15:00 through the 222 444 222) and 18:00:00 to 22:45:00 (until 23:00 by 222 444 222)

      Weekends and holidays:
      Take Away from 12:00:00 to 22:45:00 (until 23:00 by 222 444 222)
      Delivery from 12:00:00 to 22:45:00 ( until 23:00 through 222,444,222)
    • I HAVE A MISTAKE ME IN ORDER. WHAT SHOULD I DO?
      You should contact our service center through the 222 444 222 immediately and request the change of the order.
    • WHY IS THERE OFFERS IN THE BROCHURE THAT ARE NOT IN THE INTERNET AND VICE VERSA?
      Because they are different channels and and some channels may have different offers from other channels (call center). We seek to suit our offer to the type of users of the internet channel, we reserve the right to develop and put available products / menus that are most suitable to the interests of both Pizza Hut and our customers.
    • I LIKE "TROPICAL" WITHOUT PINEAPPLE BUT WITH PEPERONNI ... WHAT DO I DO?
      Pizza Hut provides a functionality to do it. In the tab PIZZAS, choose MAKE YOUR PIZZA option and  automatically opens a window to choose the base, the size and add the ingredients you want from our range of available ingredients. If your favorite pizza is the Tropical without Pineapple but with Peperonni, you have to choose the ingredients Ham, Mushrooms and Peperonni and add to cart.
    • "HISTORY", What is it?
      The History is a feature that allows you to retrieve the last 3 orders made by the internet channel. At a distance of one click you can order the same Stuffed Crust Supreme pizza, with 4 slices of Supreme Garlic Bread and Drink that everyone liked. In case of promotions we do not suggest the use of history page due to the rotation of the existing promotions.
    • HOW DO I TAKE ADVANTAGE OF PROMOTIONS ON THE INTERNET?
      Just register or login in the site of Pizza Hut, select the Deals tab, and all products / articles are available on this page. Since thin and crispy mass Pizzas to specific menus, drinks and desserts.
    • I INTEND TO CHANGE MY EMAIL REGISTRATION, IT'S POSSIBLE?
      Such situation is not possible, so it is suggested to create a new account with the new email and acess to "CONTACT US" requesting the remove of the previous email from database.
    • AND OTHER ISSUES CONCERNING PRODUCTS / SERVICES FROM PIZZA HUT?
      The s"CONTACT US" is an exclusive service of the Pizza Hut site. For other issues related to Pizza Hut, please send an email to grupo@ibersol.pt and it will be forward to the right department.
    • I MADE AN ORDER BUT HAVEN’T RECEIVED THE CONFIRMATION EMAIL! WHAT DO I DO?
      It isn’t a recurring situation but it can happen. In normal situations, the site message is "Your order has been successfully made. You will receive an email". If you don’t receive, you should get into contact with our service center via the no. 222 444 222 and check if the order was in fact sent to the store. It must be filled a form in "CONTACT US”, to the occurrence be recorded.
    • WHICH ARE THE PAYMENT METHODS AVAILABLE?
      The Online service of Pizza Hut offers two payment methods to their customers:
      1. Cash (distributors provide maximum change of 35€)
      2. ATM - Portable Terminals (Check availability at the time of order confirmation)
      3. Credit Card (Visa and Mastercard) - You have to report all requested data. If the information about the transaction given by the payment platform is refusing the payment, the order will be canceled and the customer will be informed of this. The requested data is not stored and the payment is processed by Rede Unicre..
    • DIFFERENT OPERATION TIMES, WHAT IS IT?
      The delivery segment normally is working at week days from 12:00 to 15:00 and from 18:00 ​​to 23:00, and Saturdays, Sundays and holidays from 12:00 to 23:00. There is however stores that have a smaller schedule, reason why appears the phrase "At this time it’s not possible to fulfill your request because the Pizza Hut that covers your area is closed."
    • WHAT IS "CONTACT US”?
      This feature consists in an email sent to the help desk service of Pizza Hut, which will analyze the questions and answer or even contact so that they can answer all your questions regarding the Pizza Hut site and its functioning. Before you fill in all the requested data, read frequently asked questions, because the answer to your doubts can be clarified there.

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